GENERAL FAQS
ARE YOUR STORES OPEN?
All of our locations are open daily for retail purchases and services. Please click here to see the most up-to-date store hours and to confirm availability.
HOW CAN I STAY UP TO DAY ON ANY CHANGES?
The most current information about our hours, policy changes and more can be found on our blog here. We also recommend signing up for our newsletter to receive updates straight to your inbox. You can sign up for our newsletter at the bottom left of our homepage or let a team member know in store that you would like to be added.
ARE YOU ACCEPTING RETURNS?
Yes we are. Please review our return policy here.
PHONE ORDER WITH CURBSIDE PICK UP FAQs
HOW DO I PLACE A PHONE ORDER WITH CURBSIDE PICK UP?
- Call your local Healthy Spot to place your order
- Within an hour, a team member will call you back to confirm product availability, when the order will be ready for pick up and to receive payment information from you.
- Call when you arrive at the store and a team member will bring your order out to you. (You will need your ID or emailed receipt to verify your order.)
HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY?
Your order will be ready for pick up about an hour after you place it. A team member will call you back to confirm the order is ready for you to pick up.
HOW LATE CAN I PLACE AN ORDER TO ENSURE THAT I CAN PICK IT UP THAT DAY?
Phone orders must be placed 3 hours before the store closes to ensure same-day pick up. You can review all store hours the locations pages located here.
CAN I PLACE AN ORDER FOR A DIFFERENT DAY?
Curbside orders can be requested for same day or next day pick up.
HOW CAN I ENSURE THAT MY ORDER WILL BE SAFELY HANDLED AND THE APPROPRIATE SOCIAL DISTANCING MEASURES WILL TAKE PLACE WITH PICKING UP MY ORDER?
Our stores are disinfected regularly to ensure a clean environment. Once your order is ready, a team member will come out to your car to hand over your bags. Please let the team know if you would prefer us to leave bags outside of the car door or place them directly in the car for you.
WHICH LOCATIONS ARE YOU OFFERING THIS SERVICE AT?
This service is currently available at:
Beverly Grove
Costa Mesa
DTLA
Hancock Park
Long Beach
Manhattan Beach
Marina del Rey
Mission Bay
North Berkeley
Pasadena
Playa Vista
Santa Monica
Silverlake
Studio City
Topanga
West Hollywood
Please refer to our locations page to see our most up-to-date store hours.
HOME DELIVERY FAQs
HOW DO I PLACE AN ORDER FOR HOME DELIVERY?
-Call your local Healthy Spot (must be within a 4-mile radius of a store) to place your order.
-Within an hour, a team member will call back to confirm product availability, order delivery window and to receive payment information from you.
-Once confirmed, you will be emailed a live tracking number.
-You will receive your delivery within your selected 3-hour time window.
WHAT IS THE DELIVERY FEE?
-Free for all orders over $100 pre-tax or for seniors over 60 years old with a $30 pre-tax minimum purchase
-Northern California phone orders under the minimum purchase amount for free delivery have a $15 delivery fee
-Southern California phone orders under the minimum purchase amount for free delivery have a $10 delivery fee
DO I HAVE TO BE HOME TO RECEIVE MY DELIVERY?
Not at all! If no one answers, orders are left at the door and you will be emailed a photo confirming proof of delivery. Note that Healthy Spot is not responsible for products that are left outside that require refrigeration or a freezer.
HOW CLOSE DO I HAVE TO LIVE TO A STORE TO BE ELIGIBLE FOR HOME DELIVERY?
We can deliver to any address within a 4-mile radius of our participating stores.
HOW LATE CAN I PLACE AN ORDER TO ENSURE THAT I CAN GET IT DELIVERED THAT DAY?
Orders must be placed 3 hours before the store closes to ensure same-day delivery.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY?
Please be prepared for up to 4 hours. The first hour is used to record and prepare your order. From there, your order is scheduled, picked up and delivered within your preferred 3-hour window.
CAN I SCHEDULE DELIVERY FOR A DIFFERENT DAY?
You can place a delivery request for the same day or next day. Please be advised all same day orders must be placed before 3 hours from the store closing time.
WHAT HAPPENS IF MY ORDER IS INCORRECT?
Please call your local Healthy Spot that you ordered from to report this issue and we will make it right.
WHICH LOCATIONS ARE YOU OFFERING THIS SERVICE AT?
This service is currently available at:
Beverly Grove
Costa Mesa
DTLA
Hancock Park
Long Beach
Manhattan Beach
Marina del Rey
Pasadena
Playa Vista
Santa Monica
Silverlake
Studio City
Topanga
West Hollywood
Please refer to our locations page to see our most up-to-date store hours.
CURBSIDE PICK UP/ DROP OFF FOR GROOMING AND DAYCARE FAQs
HOW DOES CURBSIDE DROP OFF WORK FOR GROOMING AND DAYCARE?
When you arrive at the store for your appointment or to drop off at daycare, please call our store and a team member will come out to take your dog inside.
HOW DOES CURBSIDE PICK UP WORK FOR GROOMING AND DAYCARE?
For grooming, a team member will call you about 20 minutes before your pup is done being groomed.
For daycare, please call your local spot 15 minutes before you expect to arrive for pick up so we can prepare your pup.
Please call the store when you arrive to pick up your dog from either service and a team member will bring your pup out and take your payment.
WHY ARE YOU IMPLEMENTING CURBSIDE PICK UP AND DROP OFF FOR GROOMING AND DAYCARE?
We are implementing curbside pick up and drop off only for our service to limit traffic in our store and protect both our customers and team members. You may still shop in store if you would like to purchase pet food or supplies or ask a team member if there are specific items you would like order.
WHICH LOCATIONS ARE OPEN FOR GROOMING AND DAYCARE?
All of our locations are opening for dog grooming. Small Dog Daycare is available in select locations. You can view a list of the most up-to-date store hours here.
ARE YOU OFFERING WALK-IN APPOINTMENTS OR A LA CARTE SERVICES?
We are now offering a la carte services, which can be booked online or by calling your local salon. We will try our best to accommodate walk-in appointments, but we highly encourage you to book your grooming appointments in advance.
SUBSCRIBE & SAVE FAQS
WHAT IS SUBSCRIBE AND SAVE?
Subscribe and Save is Healthy Spot’s automatic delivery program that lets you schedule regular deliveries, so you never run out of your pets food! We offer up to 30% off your first order and a 5% discount on all future orders, plus free US ground shipping. To receive this discount, a 2-order commitment is required.
HOW DO I SET UP A RECURRING DELIVERY?
Just select the Subscribe & Save option when you add to cart, and your items will be discounted and set up for a monthly recurrence.
You can edit your subscription at any time under your account.
HOW CAN I EDIT SUBSCRIPTION?
Simply login to your account, and click 'Manage Subscription'. Once you're on your Manage Subscriptions Page, you can edit your address and shipping information, your next order date, payment information, the quantity of existing products in your subscription, skip orders and even cancel your subscription.
All new subscription orders require a 2-order commitment minimum that cannot be edited.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged automatically on the date the order is shipped. You may see a pending charge on your credit card as soon as we begin to prepare your order.
HOW DO I CANCEL MY SUBSCRIPTION?
Once you login to your account and into your Manage Subscriptions Page, you can cancel your subscription(s). There are no fees, and you can restart again anytime. Don't forget you can also skip an order from your subscription under 'Manage upcoming orders' and clicking 'Skip Order' next to an upcoming order.
If you need assistance managing or updating your subscription order, feel free to contact us at shop@healthyspot.com, and we’ll be happy to assist you!
CAN I ADD A DISCOUNT TO MY SUBSCRIPTION?
Additional promotions or discounts cannot be added to subscriptions orders. Your discount for subscription orders will be automatically applied at checkout. No coupons necessary.
CAN I USE MY ONLINE GIFT CARD TOWARDS A SUBSCRIPTION?
Unfortunately, you cannot apply a Healthy Spot online gift card to a subscription order. You will need to provide a valid credit card to place all subscription orders or orders with a Subscribe & Save item on it.