GENERAL FAQS

ARE YOUR STORES OPEN?

All of our locations are open daily for retail purchases and services. Please click here to see the most up-to-date store hours and to confirm availability.

HOW CAN I STAY UP TO DAY ON ANY CHANGES?

The most current information about our hours, policy changes and more can be found on our blog here. We also recommend signing up for our newsletter to receive updates straight to your inbox. You can sign up for our newsletter at the bottom left of our homepage or let a team member know in store that you would like to be added.

ARE YOU ACCEPTING RETURNS?

Yes we are. Please review our return policy here.

PHONE ORDER WITH CURBSIDE PICK UP FAQs

HOW DO I  PLACE A PHONE ORDER WITH CURBSIDE PICK UP?

- Call your local Healthy Spot to place your order
- Within an hour, a team member will call you back to confirm product availability, when the order will be ready for pick up and to receive payment information from you.
- Call when you arrive at the store and a team member will bring your order out to you. (You will need your ID or emailed receipt to verify your order.)

HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY?

Your order will be ready for pick up about an hour after you place it. A team member will call you back to confirm the order is ready for you to pick up.

HOW LATE CAN I PLACE AN ORDER TO ENSURE THAT I CAN PICK IT UP THAT DAY?

Phone orders must be placed 3 hours before the store closes to ensure same-day pick up. You can review all store hours the locations pages located here.

CAN I PLACE AN ORDER FOR A DIFFERENT DAY?

Curbside orders can be requested for same day or next day pick up.

HOW CAN I ENSURE THAT MY ORDER WILL BE SAFELY HANDLED AND THE APPROPRIATE SOCIAL DISTANCING MEASURES WILL TAKE PLACE WITH PICKING UP MY ORDER?

Our stores are disinfected regularly to ensure a clean environment. Once your order is ready, a team member will come out to your car to hand over your bags. Please let the team know if you would prefer us to leave bags outside of the car door or place them directly in the car for you.

WHICH LOCATIONS ARE YOU OFFERING THIS SERVICE AT?

This service is currently available at all locations except Carmel. Please refer to our locations page to see our most up-to-date store hours.

HOME DELIVERY FAQs

HOW DO I PLACE AN ORDER FOR HOME DELIVERY?

-Call your local Healthy Spot (must be within a 4-mile radius of a store) to place your order.
-Within an hour, a team member will call back to confirm product availability, order delivery window and to receive payment information from you.
-Once confirmed, you will be emailed a live tracking number.
-You will receive your delivery within your selected 3-hour time window.

WHAT IS THE DELIVERY FEE?

-Free for all orders over $100 pre-tax or for seniors over 60 years old with a $30 pre-tax minimum purchase
-Northern California phone orders under the minimum purchase amount for free delivery have a $15 delivery fee
-Southern California phone orders under the minimum purchase amount for free delivery have a $10 delivery fee

DO I HAVE TO BE HOME TO RECEIVE MY DELIVERY?

Not at all! If no one answers, orders are left at the door and you will be emailed a photo confirming proof of delivery. Note that Healthy Spot is not responsible for products that are left outside that require refrigeration or a freezer.

HOW CLOSE DO I HAVE TO LIVE TO A STORE TO BE ELIGIBLE FOR HOME DELIVERY?

We can deliver to any address within a 4-mile radius of our participating stores.

HOW LATE CAN I PLACE AN ORDER TO ENSURE THAT I CAN GET IT DELIVERED THAT DAY?

Orders must be placed 3 hours before the store closes to ensure same-day delivery.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE READY?

Please be prepared for up to 4 hours. The first hour is used to record and prepare your order. From there, your order is scheduled, picked up and delivered within your preferred 3-hour window.

CAN I SCHEDULE DELIVERY FOR A DIFFERENT DAY?

You can place a delivery request for the same day or next day. Please be advised all same day orders must be placed before 3 hours from the store closing time.

WHAT HAPPENS IF MY ORDER IS INCORRECT?

Please call your local Healthy Spot that you ordered from to report this issue and we will make it right.

WHICH LOCATIONS ARE YOU OFFERING THIS SERVICE AT?

This service is currently available at all locations except for Carmel. Please refer to our locations page to see our most up-to-date store hours.

CURBSIDE PICK UP/ DROP OFF FOR GROOMING AND DAYCARE FAQs

HOW DOES CURBSIDE DROP OFF WORK FOR GROOMING AND DAYCARE?

When you arrive at the store for your appointment or to drop off at daycare, please call our store and a team member will come out to take your dog inside. 

HOW DOES CURBSIDE PICK UP WORK FOR GROOMING AND DAYCARE?

For grooming, a team member will call you about 20 minutes before your pup is done being groomed.
For daycare, please call your local spot 15 minutes before you expect to arrive for pick up so we can prepare your pup.

Please call the store when you arrive to pick up your dog from either service and a team member will bring your pup out and take your payment.

WHY ARE YOU IMPLEMENTING CURBSIDE PICK UP AND DROP OFF FOR GROOMING AND DAYCARE?

We are implementing curbside pick up and drop off only for our service to limit traffic in our store and protect both our customers and team members. You may still shop in store if you would like to purchase pet food or supplies or ask a team member if there are specific items you would like order.

WHICH LOCATIONS ARE OPEN FOR GROOMING AND DAYCARE?

All of our locations are opening for dog grooming. Small Dog Daycare is available in select locations. You can view a list of the most up-to-date store hours here.

ARE YOU OFFERING WALK-IN APPOINTMENTS OR A LA CARTE SERVICES?

We are now offering a la carte services, which can be booked online or by calling your local salon. We will try our best to accommodate walk-in appointments, but we highly encourage you to book your grooming appointments in advance.

SUBSCRIBE & SAVE FAQS

WHAT IS SUBSCRIBE AND SAVE?

Subscribe and Save is Healthy Spot’s automatic delivery program that lets you schedule regular deliveries, so you never run out of your pets food!  We offer up to 30% off your first order and a 5% discount on all future orders, plus free US ground shipping. To receive this discount, a 2-order commitment is required. 

HOW DO I SET UP A RECURRING DELIVERY?

Just select the Subscribe & Save option when you add to cart, and your items will be discounted and set up for a monthly recurrence.

You can edit your subscription at any time under your account. 

HOW CAN I EDIT SUBSCRIPTION?

Simply login to your account, and click 'Manage Subscription'.  Once you're on your Manage Subscriptions Page, you can edit your address and shipping information, your next order date, payment information, the quantity of existing products in your subscription, skip orders and even cancel your subscription. 

All new subscription orders require a 2-order commitment minimum that cannot be edited.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged automatically on the date the order is shipped.  You may see a pending charge on your credit card as soon as we begin to prepare your order.

HOW DO I CANCEL MY SUBSCRIPTION?

Once you login to your account and into your Manage Subscriptions Page, you can cancel your subscription(s).  There are no fees, and you can restart again anytime.  Don't forget you can also skip an order from your subscription under 'Manage upcoming orders' and clicking 'Skip Order' next to an upcoming order. 

If you need assistance managing or updating your subscription order, feel free to contact us at shop@healthyspot.com, and we’ll be happy to assist you! 

CAN I ADD A DISCOUNT TO MY SUBSCRIPTION?

Additional promotions or discounts cannot be added to subscriptions orders. Your discount for subscription orders will be automatically applied at checkout.  No coupons necessary. 

CAN I USE MY ONLINE GIFT CARD TOWARDS A SUBSCRIPTION?

Unfortunately, you cannot apply a Healthy Spot online gift card to a subscription order. You will need to provide a valid credit card to place all subscription orders or orders with a Subscribe & Save item on it.

 

DAYCARE PACK MEMBERSHIPS FAQS

WHAT ARE PACK MEMBERSHIPS?

Pack Memberships is a recurring monthly membership program that offers your pup daycare days at special rates, plus additional perks including complimentary dining, priority booking, grooming and retail rewards and more! For full details, please contact your local Healthy Spot Small Dog Daycare.

WHAT MEMBERSHIP OPTIONS DO YOU OFFER?

We currently offer three different membership levels to choose from that fits you and your pup's needs - 5, 10 or unlimited days per month. Whatever level you choose, your pup is free to say up to a whole with each visit!

WHEN DO I GET CHARGED EACH MONTH?

After your initial month charge (which can vary based on your date of sign-up), all recurring payments are set to auto charge on the 1st of each month.

IF I DON'T USE ALL MY MEMBERSHIP DAYS FOR THE MONTH, DO THEY ROLL OVER?

On your auto charge date of the 1st of each month, your allotted days reset and any remaining days do not carry over into the following month. If you are finding that you are not using your allotted days each month, please reach out to your home location and a team member can help to find you a membership tier that works best for you!

WHAT IS YOUR CANCELLATION POLICY?

Cancellation requests must be submitted by the 18th of the current month in advance of your next charge date. Late notice provided after the 18th will not go into effect the following month and instead will be deferred to the following charged date. We are unable to accommodate late requests, and cancellation requests for the same month cannot be processed after the month's charge has already been processed.

HOW DO I CANCEL MY MEMBERSHIP?

All cancellation requests must be submitted to this form. Please refer to our cancellation policy on the submission deadline for such requests.

CAN I PAUSE MY MEMBERSHIP?

We do offer the ability to pause your membership, although we do require advance notice. Memberships can only be paused in full month increments, for up to 3 months. All freeze requests must be submitted to this form by the 18th of the current month in advance of your next charge date for the month you would like to pause. Late requests cannot be accommodated, and once the month's charge has already been processed we are unable to provide any reimbursements.

IF MY MEMBERSHIP CAN ONLY BE PAUSED IN FULL MONTH INCREMENTS, CAN I STILL USE DAYCARE IF WE NEED TO DURING THE PAUSED MONTH?

Yes! Although your membership may be paused for the month, we understand that you may still need to use our services. You can still visit our daycares during this time and pay for the days you need a la carte - as a Pack Member, you will receive a special daily rate equivalent to the value of your membership tier! 

WHAT IF I WANT TO SWITCH TO A DIFFERENT TIER MEMBERSHIP?

If you want to adjust your membership tier, we ask that you alert your home location by the 18th of the current month, for the change to go into effect the 1st of the upcoming month. Once a month's charge has already been processed, we are unable to make adjustments to the existing membership until the following month.

CAN I JOIN A PACK MEMBERSHIP IF I HAVE DAYCARE PACKAGES REMAINING?

Yes! If you still have packages remaining but would like to sign up for a Pack Membership, we can help you to convert your packages towards credit off your first membership charge. Any remaining credit will be added as store credit in the form of a gift card to your account, which can be used towards retail or grooming purchases!

HOW DO I RECEIVE MY MONTHLY GROOMING AND RETAIL REWARDS?

In order to receive your monthly grooming and retail rewards, you must be a member of our loyalty program, MIND BODY BOWL Benefits. To join for free, customers can create an online account at healthyspot.com and ensure that they check the box at registration to join the program. For all active accounts, within 24 hours of your recurring charge, you will receive two separate emails with your single-use reward code. If you do not receive your codes within 24 hours of creating your account and making a payment, email help@healthyspot.com.

WHAT ARE THE TERMS OF THE PACK MEMBERSHIP RETAIL REWARDS?

Your monthly retail reward expires 30 days after receiving the retail reward email. Reward valid only on retail product purchases. Limit one use per member. Reward not valid on past purchases, services, gift cards, shipping or subscription orders. Reward only valid for the MIND BODY BOWL Benefits member account holder and is nontransferable. Limit one promo code per order if used online at healthyspot.com. Rewards have no cash value.

WHAT ARE THE TERMS OF THE PACK MEMBERSHIP GROOMING REWARDS?

Your monthly grooming reward expires 30 days after receiving the grooming reward email, and your grooming appointment must be completed within these 30 days. Valid on full-service Signature or Standard Spas or haircuts only. Not valid on Seasonal Grooming Enhancement or a la carte services. Limit one use per member. Reward only valid for the MIND BODY BOWL Benefits member account holder and is nontransferable. Valid in store only. Rewards have no cash value.