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Mar 13, 2020
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Keeping Healthy Spot Safe For Our Customers and Employees

Mar 13, 2020

Updated 6/12/20

Updated 5/14/20

To Our Healthy Spot Customers - 

We are excited to announce that our Pasadena Grooming Salon will be reopening on Friday, May 15th under the guidance and requirements of the City of Pasadena. 

We will continue to adhere to all social distancing protocols to keep our community safe, including but not limited to:

- Social distancing measures such as curbside pick up and drop off
- 6-foot markers in the store 
- Temperature checks for all team members prior to their shift starting
- Masks and glove requirements 
- EPA approved cleaning agents
- Minimum 3 times per day cleaning for all high touch surfaces and common areas

Please note that we are requiring curbside drop off and pick up to limit the number of people in our store. When you arrive at the store for drop off, please call to let a team member know you are there. 15 minutes before your pet is ready for pick up, a grooming team member will call you. When you arrive to pick up your pup, please call to inform the grooming team.

Don’t forget, you can also shop for your pet food and supply needs - in store or through phone orders - and have your order ready when you arrive for curbside pick up. Learn more here.

We are also still offering First Responders and Essential Workers 50% off our full-service grooms for the remainder of the Shelter-in-Place.

Below you can find our hours of operation for Pasadena. Call now to schedule your grooming appointment. We can’t wait to see you soon!


Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: OPEN  (Curbside drop off and pick up only)
10am-7pm Thurs-Mon

_________________________________________________________________

To Our Healthy Spot Customers -


We are excited to announce that our Mission Bay Grooming Salon will be reopening on Wednesday, May 13th under the guidance and requirements of the San Francisco Safer at Home health orders. In order to qualify for a grooming service, you will need to submit a Written Statement from your veterinarian highlighting that the service is needed for the health of your pet and that grooming cannot be reasonably delayed. Call our store to receive a link to our electronic Written Statement and waiver which you can have your vet sign. From there, you’ll submit the form back to us via email and then we can book your grooming appointment.


In addition to these health order requirements, we will continue to adhere to all social distancing protocols to keep our community safe, including but not limited to:


- Social distancing measures such as curbside pick up and drop off
- 6-foot markers in the store
- Temperature checks for all team members prior to their shift starting
- Masks and glove requirements
- EPA approved cleaning agents
- Minimum 3 times per day cleaning for all high touch surfaces and common areas


Once your appointment is booked, please note that grooming is by appointment only and we are requiring curbside drop off and pick up to limit the number of people in our stores. When you arrive at the store for drop off, please call to let a team member know you are there. 15 minutes before your pet is ready for pick up, a grooming team member will call you. When you arrive to pick up your pup, please call to inform the grooming team.


Don’t forget, you can also shop for your pet food and supply needs - in store or through phone orders - and have your order ready when you arrive for curbside pick up. Learn more here.
We are also still offering First Responders and Essential Workers 50% off our full-service grooms for the remainder of the Shelter-in-Place.


Below you can find our hours of operation for Mission Bay. We can’t wait to see you soon!


Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
9am-7pm Mon-Fri
Grooming: OPEN beginning 5/13
9am-7pm Mon-Fri
______________________________________________________

To Our Healthy Spot Customers -


We are excited to announce that our Downtown LA Small Dog Daycare will be reopening tomorrow, Monday, May 11th! We understand that it can be challenging to find safe ways to socialize your pup, especially puppies, during Shelter-in-Place, so we are happy to be able to reopen this service. We have implemented even higher standards of care in our Small Dog Daycares, including curbside drop off and pick up, strict cleaning practices with EPA-certified supplies and ensuring that our team members have protective gear while interacting with customers and their pups.


Please note that daycare is by appointment only and we are requiring curbside drop off and pick up to limit the number of people in our stores. When you arrive at the store for drop off, please call to let a team member know you are there. 15 minutes before you are ready to pick your pup up from daycare, please call to inform the daycare team so they can get your pup ready.


Don’t forget, you can also shop for your pet food and supply needs - in store or through phone orders - and have your order ready when you arrive for curbside pick up. Learn more here.


We are also still offering First Responders and Essential Workers 50% off our daily daycare rate through Shelter-in-Place.


Below you can find our hours of operation for Downtown LA. We can’t wait to see you at our Small Dog Daycare soon!
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
9am-7pm Mon-Fri
Grooming: CLOSED

_______________________________________________________

To Our Healthy Spot Customers -

We are excited to announce that our West LA and Beverly Grove Small Dog Daycares will be reopening tomorrow, Monday, May 4th! We understand that it can be challenging to find safe ways to socialize your pup, especially puppies, during Shelter-in-Place, so we are happy to be able to reopen this service in these locations. We have implemented even higher standards of care in our Small Dog Daycares, including curbside drop off and pick up, strict cleaning practices with EPA-certified supplies and ensuring that our team members have protective gear while interacting with customers and their pups.

Please note that daycare is by appointment only and we are requiring curbside drop off and pick up to limit the number of people in our stores. When you arrive at the store for drop off, please call to let a team member know you are there. 15 minutes before you are ready to pick your pup up from daycare, please call to inform the daycare team so they can get your pup ready.

Don’t forget, you can also shop for your pet food and supply needs in these locations - in store or through phone orders - and have your order ready when you arrive for curbside pick up. Learn more here.

We are also still offering First Responders and Essential Workers 50% off our daily daycare rate through Shelter-in-Place.

Below you can find our hours of operation for all locations. We can’t wait to see you at our Small Dog Daycare soon!

BEVERLY GROVE:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Daycare: OPEN
10am-6:30pm Mon-Fri
Grooming: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

HANCOCK PARK:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

LONG BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

LOS FELIZ:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri 9am-7pm

MISSION BAY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY: (Curbside pick up available)
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: CLOSED

PLAYA VISTA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

SANTA MONICA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

SILVERLAKE:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

STUDIO CITY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

TOPANGA:
Retail: OPEN (Curbside pick up and home delivery available)
Mon-Sat: 11am-7pm
Sun: 12pm-6pm
Grooming: CLOSED

WEST HOLLYWOOD:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

WEST LA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
10am-6:30pm Mon-Fri
Grooming: CLOSED

________________________________________________________________

Updated 4/22/20

To Our Healthy Spot Community –

As the cities and counties in California continue to evaluate their definition of an Essential Business, we must also continue to make difficult decisions regarding our grooming salons. Effective immediately, we have temporarily closed our Pasadena and Mission Bay grooming salons, in addition to the salons in LA City we announced last week. We apologize for the inconvenience and hope to reopen them as soon as possible; however, you can still shop for your pet food and supply needs in these locations - in store or through phone orders with curbside pick up or home delivery.

Please see all of the updated store hours below, noting that we still do have a few locations still offering grooming and daycare. Please call your local spot to schedule a grooming or daycare appointment or to place a phone order with curbside pick up or delivery.

BEVERLY GROVE:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

HANCOCK PARK:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

LONG BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

LOS FELIZ:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri 9am-7pm

MISSION BAY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY: (Curbside pick up available)
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: CLOSED

PLAYA VISTA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

SANTA MONICA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

SILVERLAKE:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

STUDIO CITY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

TOPANGA:
Retail: OPEN (Curbside pick up and home delivery available)
Mon-Sat: 11am-7pm
Sun: 12pm-6pm
Grooming: CLOSED

WEST HOLLYWOOD:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

WEST LA:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

_________________________________________________________________

To Our Healthy Customers -

During this difficult time, we are continuing to find ways to serve our community and meet our customers’ needs. In addition to recently launching phone orders and curbside pick up, you can now place an order for home delivery by calling your local store. The delivery fee is $10 per order or free for orders over $100 pre-tax. We are also offering customers 60 years and older free delivery with a minimum $30 pre-tax purchase.

The process is simple:
1. Call your local Healthy Spot (must be within a 4 mile radius of a store.) To place an order for same-day delivery, please call before 2pm.
2. Let a team member know what items you would like delivered to your home. Once our team members confirm your item availability, they will call you back within an hour to collect your payment over the phone and delivery information.
3. You will receive your delivery within your selected 3-hour timeframe. If you are not home, a photograph of your order will be emailed to you for proof of delivery.

Call your local spot to place your order today!

With the recent change of LA City Essential Business requirements, we have temporarily closed our grooming salons in the LA City area. We apologize for the inconvenience and hope to reopen as soon as possible. Please see all updated store hours below:

BEVERLY GROVE:
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN  (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri: 9am-7pm

HANCOCK PARK:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

LONG BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

LOS FELIZ
Retail: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: OPEN
Mon-Fri 9am-7pm

MISSION BAY:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY: (Curbside pick up available)
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
10am-7pm Daily

PLAYA VISTA 
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

SANTA MONICA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

SILVERLAKE
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED

STUDIO CITY:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

TOPANGA:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
Mon-Sat: 11am-7pm
Grooming: CLOSED

WEST HOLLYWOOD:
Retail, Grooming: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

WEST LA:
Retail: OPEN (Curbside pick up and home delivery available)
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED


_________________________________________________________________
Dear Healthy Spot Customers –

To continue to find ways to keep our community safe, we have introduced new ways to shop and enjoy our services.

Grooming and Daycare are now curbside pick up and drop off only. Be sure to call when you arrive so that our teams are prepared for your arrival. If you would like to add on any retail purchases while you are there for pick up, please let a team member know!

Additionally, we are now offering phone orders and curbside pick up for retail purchases. The process is easy:
- Call your local spot to place your order
- Within an hour, a team member will call you back to confirm the order is ready for pick up and receive payment information from you.
- Call when you arrive at the store and a team member will bring your order out to you. (You will need your ID or emailed receipt to verify your order.)

As a reminder, we're offering a 50% off discount on our full-service grooms, as well as our Small Dog Daycare daily rate to all First Responders and Essential Workers for the remainder of the shelter-in-place order. Please mention this at checkout to our team members. 

To accommodate the current changes in our business, we have updated our grooming salon hours for several of our locations.See all store hours below:

BEVERLY GROVE:
Retail, Grooming: OPEN
10am-7pm Daily
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri: 9am-7pm

HANCOCK PARK:
Retail, Grooming: OPEN
9am-7pm Daily

LONG BEACH:
Retail: OPEN
9am-7pm Daily
Grooming: OPEN
Wed-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 9am-7pm

LOS FELIZ
Retail: OPEN
10am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

MISSION BAY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY:
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail: OPEN
10am-7pm Daily
Grooming: OPEN
Fri-Mon: 10am-7pm

PLAYA VISTA
Retail: OPEN
9am-7pm Daily
Grooming: OPEN
Mon-Sat 9am-7pm

SANTA MONICA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

SILVERLAKE
Retail, Grooming: OPEN
9am-7pm Daily

STUDIO CITY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

TOPANGA:
Retail, Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm

WEST HOLLYWOOD:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

WEST LA:
Retail: OPEN
9am-7pm Daily
Grooming: CLOSED
Daycare: CLOSED

_________________________________________________________________

Dear Healthy Spot Customers –

In an effort to keep our teams and community safe, effective immediately, all of our locations will be cashless and will only accept credit card payments. We apologize for any inconvenience, but the safety of our staff and customers remains our top priority.

Please check see all recent changes to some stores' hours below:

BEVERLY GROVE:
Retail, Grooming: OPEN
10am-7pm Daily
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri: 9am-7pm

HANCOCK PARK:
Retail, Grooming: OPEN
9am-7pm Daily

LONG BEACH:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

LOS FELIZ
Retail: OPEN
10am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

MISSION BAY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY:
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail: OPEN
10am-7pm Daily
Grooming: OPEN
Fri-Sun Only: 10am-7pm

PLAYA VISTA
Retail, Grooming: OPEN
9am-7pm Daily

SANTA MONICA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

SILVERLAKE
Retail, Grooming: OPEN
9am-7pm Daily

STUDIO CITY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

TOPANGA:
Retail, Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm

WEST HOLLYWOOD:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

WEST LA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

_________________________________________________________________

To Our Healthy Spot Community –

As our community's needs change, we too need to be flexible in this environment. We have updated the store hours for our Beverly Grove, Costa Mesa, Manhattan Beach, Pasadena and West LA locations and we have made the decision to close our Studio City Daycare. You can review all current store operating hours below.

Understanding the challenges of maintaining an Essential Business at this time, beginning on Monday, March 23rd, we wanted to extend all First Responders and Essential Workers a 50% off discount on our Full-Service Grooms, as well as our Small Dog Daycare Daily Rate. Please mention this at checkout to our team members and thank you for supporting our communities.

BEVERLY GROVE:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

DTLA:
Retail, Grooming: OPEN
Mon-Fri: 8am-7pm
Sat-Sun: 9am-7pm
Daycare: OPEN
Mon-Fri: 8am-7pm

HANCOCK PARK:
Retail, Grooming: OPEN
9am-7pm Daily

LONG BEACH:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

LOS FELIZ
Retail: OPEN
9am-7pm Daily

MANHATTAN BEACH:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

MARINA DEL REY:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

MISSION BAY:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: OPEN
Mon-Fri 9am-7pm

NORTH BERKELEY:
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail: OPEN
10am-7pm Daily
Grooming: OPEN
Fri-Sun Only: 10am-7pm

PLAYA VISTA
Retail, Grooming: OPEN
9am-7pm Daily

SANTA MONICA:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

SILVERLAKE
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm

STUDIO CITY:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: CLOSED

TOPANGA:
Retail, Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm

WEST HOLLYWOOD:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

WEST LA:
Retail, Grooming: OPEN
9am-7pm Daily
Daycare: CLOSED

Please continue to check out this article to stay up-to-date on all relevant hours and topics surrounding our response to COVID-19. We appreciate your support.

Sincerely,
Your Healthy Spot Family

_________________________________________________________________

To our Healthy Spot Community –

With the recent mandate from California Governor Newsom, there has been a lot of discussion, both inside and outside of our community, around whether or not pet grooming and daycare services are deemed as Essential Businesses.  

We thought it was important to share our thoughts around this debate, as we have received both support and criticism for our decision to remain open during this challenging time. Please know that every update we share weighs on us heavily and that we are trying our best to navigate through uncharted territory, just like you. We know that there will be missteps along the way and can only ask for your understanding while we try to find the best course.

What ultimately guides each decision we make and will make going forward is our commitment to both our community and upholding our mission and core values. To many, including ourselves, ensuring that our pets receive the same level of care as our human family is extremely essential. This includes being able to provide a healthy diet, appropriate grooming services and the socialization in our daycare. We believe that grooming and daycare are vital for our dogs' health and well-being. During grooming appointments, in addition to needed coat maintenance, our groomers use their time with the pup to help manage the prevention of painful ear and eye infections, dangerous parasite infestations, poor nail and joint health and poor hygiene. Grooming’s primary function is to promote better skin and coat health as well as the overall comfort and well-being of the pup. In daycare, we provide a safe place for pets and it gives parents peace of mind as they stay on the job as healthcare, first responders or essential workers. Pets are family and being treated as such will continue to guide how Healthy Spot moves forward during these uncertain times.

We also recognize that our team members are our family and that by keeping our doors open, we could be potentially putting them and our community at risk.  We do not take this potential risk lightly and have been operating with the necessary precautions to provide a safe and responsible environment. The team members that remain in our stores have expressed their desire to continue serving our community, whether in the spirit of supporting our customers or due to the financial hardship it would cause if they were not able to work. Being able to continue to provide employment is an honor for us and extremely appreciated by those who wish to help provide the essential needs of the community.  

While we have made the decision to continue to remain open, we would not be offering our team the option to work or keep our doors open to the community without implementing additional safety standards and processes. Our ultimate goal is to serve the essentials needs of our community while doing our part to keep our teams, customers and community safe. These additional safety changes are above and beyond the ones we have shared in previous emails. This is why we are adding new options for our customers to engage with Healthy Spot.

For our retail customers, we are now offering the ability to place phone orders and will be offering curbside pick up. This service is available in the following locations: 

Beverly Grove (323) 486-5500
Downtown LA (213) 921-7700
Manhattan Beach (424) 352-1300
Studio City (818) 643-5200
Pasadena (626) 657-7400
West LA (310) 554-6441

For our grooming and daycare customers, we are making the following updates to the service experience: 

We will be limiting to only curbside drop off and pick up for grooming and daycare clients. Please call your local spot upon arrival for drop off, and 15 minutes before you expect to arrive for pickup so that we can prepare your pup.
We are no longer accepting A La Carte services (stand-alone nail trims/ear cleaning), we will only take appointments for full-service Spa and Haircut appointments.
Non-essential services like hair dye and nail painting will be unavailable during this time.
We will be taking payments over the phone and no longer be accepting cash payments.
We hope that this email provides more clarity around why we will continue to keep our doors open and serve essential needs to our community. During this uncertain time, Mark and I truly appreciate your understanding and patience while we try our best to balance all of the considerations of the future of Healthy Spot.  We know this unprecedented situation will be evolving and we will continue to keep you updated with our changes.

Sincerely,

Andrew Kim and Mark Boonnark

Co-founders of Healthy Spot

________________________________________________________________

To Our Healthy Spot Family -

In light of the recent Safer At Home announcement in Los Angeles, we wanted to clarify that pet stores still remain an essential business for the community and our doors will remain open. We continue to implement our more rigorous cleaning policy in our stores to keep all of our staff and customers safe. Our stores continue to be well-stocked, so there is no need to purchase more pet food than you usually do. Beginning Friday, March 20, all of our stores will be closing at 7pm daily. We will also be temporarily closing our Century City location. Please see the current hours of your local spot and services curbside drop off and pick up information below:

BEVERLY GROVE:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: CLOSED

CENTURY CITY:
CLOSED

COSTA MESA:
Retail, Grooming: OPEN
Mon-Fri: 8am-7pm
Sat-Sun: 9am-7pm
Daycare: CLOSED

DTLA:
Retail, Grooming: OPEN
Mon-Fri: 8am-7pm
Sat-Sun: 9am-7pm
Daycare: OPEN
Mon-Fri: 8am-7pm

HANCOCK PARK:
Retail, Grooming: OPEN
Everyday 9am-7pm

LONG BEACH:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

LOS FELIZ
Retail: OPEN
Everyday 9am-7pm

MANHATTAN BEACH:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: CLOSED

MARINA DEL REY:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

MISSION BAY:
Retail, Grooming: OPEN
Mon-Fri 7am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 7am-7pm

NORTH BERKELEY:
Retail: OPEN
Mon-Sat 10am-6pm
Sun 11am-5pm

PASADENA:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Grooming: OPEN
Friday: 8am-7pm
Sat-Sun: 9am-7pm

PLAYA VISTA
Retail, Grooming: OPEN
Everyday 9am-7pm

SANTA MONICA:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

SILVERLAKE
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm

STUDIO CITY:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

TOPANGA:
Retail, Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm

WEST HOLLYWOOD:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 8am-7pm

WEST LA:
Retail, Grooming: OPEN
Mon-Fri 8am-7pm
Sat-Sun 9am-7pm
Daycare: CLOSED


In addition, to keep our team and community safe, we are now offering curbside drop off and pick up for our grooming and daycare clients.

Grooming and Daycare Drop Off: When you arrive at the store, please call in to let us know. A team member can greet you from your vehicle or at the door.

Grooming Pick Up: Per our normal protocol, you will receive a call 20 minutes before your dog is ready for pick up. Upon arrival, please call our salon to let us know you are there.

Daycare Pick Up: Call us 15 minutes before you arrive so that we can prepare your pup, and then again upon your arrival at the store.

Please allow us approximately an extra 10 -15 minutes to ensure that we can collect and process payment, and to ensure that your dog is safely brought back to you!

Finally, we've updated our return policy to help prevent the spread of the virus and to protect our team members. You can review this update here.

Stay safe and healthy!

Thank you,

Andrew Kim and Mark Boonnark

Co-founders of Healthy Spot

_________________________________________________________________

Hello Healthy Spot Family - 

As our government shares recommendations to prevent the spread of the coronavirus, keeping our community informed about changes in our business is a top priority for us, and we now need to make some adjustments to reflect this new landscape. We are doing everything we can to remain open and serve our communities so that your pets can have the food and essentials they need during this time. In addition, we are putting emergency benefits in place for our staff to help them through this challenging time. We will be sharing email updates with our community on a regular basis as things continue to develop. In addition to elevating our current standards of store safety we noted in our prior email, we are making the following changes, effective immediately:

- We will be canceling all of our in-store events, including our Birthday Pawties and Rescue Spot Adoptions, through the end of May. We believe it is important to adhere to the CDC’s recommendations on large gatherings.

- We are limiting our retail, grooming and daycare hours in select locations. See below for the list of locations impacted. If your store is not listed, then there are no changes to the normal operating hours. We are updating our locations page on our website as quickly as possible with these changes, but would recommend calling your store if you have any urgent needs. 

BEVERLY GROVE:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Daycare: CLOSED
 
CENTURY CITY:
Retail and Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm
 
COSTA MESA:
Retail, Grooming: OPEN
Mon-Fri: 8am-8pm
Sat-Sun: 9am-8pm
Daycare: CLOSED
 
DTLA:
Retail, Grooming: OPEN
Mon-Fri: 8am-8pm
Sat-Sun: 9am-8pm
Daycare: OPEN
Mon-Fri: 8am-8pm
 
LONG BEACH:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Daycare: OPEN
Mon-Fri 8am-8pm
 
MANHATTAN BEACH:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat 9am-8pm
Sun 9am-7pm
Daycare: CLOSED
 
MARINA DEL REY:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Daycare: OPEN
Mon-Fri 8am-8pm
 
MISSION BAY:
Retail, Grooming: OPEN
Mon-Fri 7am-7pm
Sat-Sun 9am-7pm
Daycare: OPEN
Mon-Fri 7am-7pm
 
PASADENA:
Retail: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Grooming: OPEN
Friday: 8am-8pm
Sat-Sunday: 9am-8pm
 
SANTA MONICA:
Retail, Grooming: OPEN
Mon-Fri 8am-9pm
Sat-Sun 9am-8pm
Daycare: OPEN
Mon-Fri 8am-9pm
 
STUDIO CITY:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Daycare: OPEN
Mon-Fri 8am-8pm
 
TOPANGA:
Retail, Grooming: OPEN
Mon-Sat: 11am-7pm
Sun: 12pm-6pm
 
WEST HOLLYWOOD:
Retail, Grooming: OPEN
Mon-Fri 8am-9pm
Sat-Sun 9am-8pm
Daycare: OPEN
Mon-Fri 8am-9pm
 
WEST LA:
Retail, Grooming: OPEN
Mon-Fri 8am-8pm
Sat-Sun 9am-8pm
Daycare: CLOSED

We will be updating our Spot’s Corner article daily as new changes occur, so please continue to visit our blog for the most up-to-date information. 

We also kindly ask that if you or anyone in your family is displaying flu-like symptoms to avoid visiting our stores so that we can keep our community safe. We recommend shopping on Instacart or at healthyspot.com to have your products shipped straight to your door. Note that due to an unexpected increase in online orders, shipments may be delayed or partially fulfilled as our warehouse team quickly works to replenish our inventory. We do not foresee any long-term product shortages, so you do not need to stock up more than you usually do.

We appreciate our community’s understanding as we navigate through this challenging time, and welcome any questions at social@healthyspot.com

Thank you for your patience and be well,

Andrew Kim and Mark Boonnark

Co-Founders of Healthy Spot

_______________________________________________________________

To our Healthy Spot Family,

Keeping our community safe and comfortable in our stores has been and always will be a top priority for us. As news about the spread of the coronavirus (COVID-19) continues to develop, we wanted to take a moment to share some of the actions Healthy Spot is taking to help protect you and our team members.

We’ve always prided ourselves on maintaining a clean and sanitized environment in our stores, but we are continuing to increase our efforts during this time. We are staying in close communication with our health care service provider and the World Health Organization to ensure we are up to date on the latest recommendations and measures, and as a result, are taking the following steps:

  • We are thoroughly cleaning all surfaces with anti-bacterial products multiple times a day in our stores and at our warehouse.
  • Hand sanitizer, gloves and anti-bacterial wipes are being utilized by employees when necessary.
  • Regular and thorough hand washing by all team members will be encouraged. 
  • We are advising employees in our stores and warehouse to stay home if they feel ill and to consult with their healthcare providers.
  • Our Grooming Salons and Small Dog Daycares are sanitized before, after and during each work day to ensure a clean environment for your pups.
  • While there is no evidence that dogs can transmit COVID-19, we will have dog grooming wipes available so your dog can leave our stores as clean as they came.

Based on these actions, plus understanding the importance of supporting our community’s ongoing need for healthy pet food and services, we will remain open for business with regular business hours.

One of our core values is supporting our community so as a precautionary measure, we will be canceling our in-store events until further notice with the exception of our Spring Photo Shoot in Mission Bay. These photo sessions are private, contained in our daycare room and do not require a group to gather. 

Below are some steps you can take to continue to protect yourself:

  • Wash your hands often with soap and water.
  • Disinfect your hands after being in a public space.
  • Avoid touching other people or their pets when possible.
  • Stay home if you are sick.

We understand that this virus is still a concern for many, but hope that this email serves as a reassurance to our community. Should you choose not to visit your local spot, you can find many of your favorite brands at Healthyspot.com or on Instacart to be delivered straight to your door. 

Supporting healthy pet lifestyles is our mission, and ensuring our community has a safe environment is our priority. We will continue to keep you updated as we receive recommendations and we share our sympathies with those affected.


Thank you,

Andrew Kim and Mark Boonnark

Co-founders of Healthy Spot

1 Comments

Posted on March 13, 2020 By kyle Pierce

Thank you for your thoughtful and informative updates for the health of staff, pets and customers.

I am at customer at Studio City and feel good about the very professional attitude. Thank you.

Best wishes during these difficult times.

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