SUBSCRIBE & SAVE FAQS
WHAT IS SUBSCRIBE AND SAVE?
Subscribe and Save is Healthy Spot’s automatic delivery program that lets you schedule regular deliveries, so you never run out of your pets food! We offer up to 30% off your first order and a 5% discount on all future orders, plus free US ground shipping. To receive this discount, a 2-order commitment is required.
HOW DO I SET UP A RECURRING DELIVERY?
Just select the Subscribe & Save option when you add to cart, and your items will be discounted and set up for a monthly recurrence.
You can edit your subscription at any time under your account.
HOW CAN I EDIT SUBSCRIPTION?
Simply login to your account, and click 'Manage Subscription'. Once you're on your Manage Subscriptions Page, you can edit your address and shipping information, your next order date, payment information, the quantity of existing products in your subscription, skip orders and even cancel your subscription.
All new subscription orders require a 2-order commitment minimum that cannot be edited.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged automatically on the date the order is shipped. You may see a pending charge on your credit card as soon as we begin to prepare your order.
HOW DO I CANCEL MY SUBSCRIPTION?
Once you login to your account and into your Manage Subscriptions Page, you can cancel your subscription(s). There are no fees, and you can restart again anytime. Don't forget you can also skip an order from your subscription under 'Manage upcoming orders' and clicking 'Skip Order' next to an upcoming order.
If you need assistance managing or updating your subscription order, feel free to contact us at firstname.lastname@example.org, and we’ll be happy to assist you!
CAN I ADD A DISCOUNT TO MY SUBSCRIPTION?
Additional promotions or discounts cannot be added to subscriptions orders. Your discount for subscription orders will be automatically applied at checkout. No coupons necessary.
CAN I USE MY ONLINE GIFT CARD TOWARDS A SUBSCRIPTION?
Unfortunately, you cannot apply a Healthy Spot online gift card to a subscription order. You will need to provide a valid credit card to place all subscription orders or orders with a Subscribe & Save item on it.
Service Online Booking FAQ
How do I book an appointment online for grooming or daycare?
Please use the following directions:
- Navigate to the top right corner of healthyspot.com and click BOOK YOUR SERVICE.
- Click your preferred service and location from a list of available options.
- Choose from available timeslots to request for your service.
- Create your online account using the same phone number and email address you use in store with us.
- Your request is complete when you see the details of your pending appointment. After our salon or daycare reviews your request and determines that the appointment details are approved, you will receive an email confirmation for your pup’s appointment.
How do I know what grooming service to book for my dog?
Each service has an item description detailing what is included to help you choose the best option for your pup. Alternatively, you can email email@example.com or call your nearest Healthy Spot for more support.
How do I know when my appointment is confirmed?
When your appointment is confirmed, you’ll receive an email and/or text that will notify you. If we need to make changes to your requested appointment, someone will contact you directly.
Can I request a specific groomer?
Of course! A list of available team members is listed online when booking your appointment. Note that requested groomers may have limited availability, so you can press the “Show Next Available” button to check for the next time slot.
If you do not have a preference for who your groomer or bather is, you can select “Anyone” and you’ll see the next available dates and times.
What if I don’t see the groomer I want to book my appointment with?
Please call the store you are trying to book with to check on availability for you. Team members may be limited their online booking availability or may have transferred to a different Healthy Spot salon.
How will my information be used?
I already have a store and/or online account. Why do I need to create another account?
Our services appointments are powered by a unique booking platform. We are actively working on creating a single sign-on option to link all accounts together, but for now, you’ll need to create a separate account to book online. Please use the same email address and phone number that you use in store and online.
Do I pay for my appointment online?
We do not accept payment via our online booking portal. All payments are processed in store after you pick up your dog.
How far out can I book an online appointment?
You can book an appointment up to 3 months in advance.
Can I book an online appointment for a same-day service?
We do not offer same-day online booking. Appointments must be booked online at least 24 hours in advance. If you would like a same-day appointment, please call your local Healthy Spot to speak with a team member.
Once I submit my appointment request, is it confirmed?
Not yet! Your appointment is not confirmed until you receive an email or text notifying you. All online appointments are booked as a pending appointment before they are confirmed by the our salon team members in store.
Can I reschedule my appointment or choose a different location?
Yes, you may go to your online booking account and cancel your original appointment. You will then need to select the different location and re-book. Alternatively, you can call the store and we are happy to assist you!
How do I cancel my appointment? Will I get charged?
To cancel an appointment, go to your online booking account and use the drop down located under your profile name and select “My Bookings.” Your appointment summary will display here. Select the “View Details” button to open up the appointment details and then hit the “Cancel” button. We currently have a 24-hour cancellation minimum to ensure every customer can receive their preferred appointment. There is currently no charge to cancel.
What happens if I am late?
If you will be late to your appointment, please call the store to notify the team. Depending on the service and our availability, we may need to change your appointment time or day. We always do our best to accommodate and ensure all appointment can be kept, but this may not always be possible.
Can I book A La Carte services online?
A La Carte services are not available for online booking. Please call your local Healthy Spot to schedule an appointment.
Will I get reminded about my appointment?
Yes, you will receive a confirmation email and/or text 24 hours before your appointment.
What vaccinations are required for Grooming Salon and Daycare services?
Rabies, Bordatella, Parvo, Distemper, Leptospirosis and Canine Influenza are all required for both services.
Can I book an online appointment for more than one dog at a time?
Yes, but you will need to book each appointment separately.
What if I need help booking my appointment online?
Please email firstname.lastname@example.org or call your local Healthy Spot. Our online chat is available Monday through Friday from 9am to 5pm PST as well.
Do I have to book an online appointment for Small Dog Daycare or can I just show up?
To ensure that we have enough space to accommodate your pup, it is recommended that you book online ahead of time or call ahead. If you are new to our Small Dog Daycare, you must book a first-day orientation.
Who do I contact if I do not receive a confirmation email?
If you do not receive a confirmation email, please reach out to email@example.com or call the store you booked your appointment with.
How does curbside drop-off and pick-up work?
When you arrive at the store, call the store phone number and a team member will greet you outside to retrieve your dog. When you return to pick up your dog, please call the store again and let them know you are outside. If you have retail items you would like to shop for, you are welcome to come inside to shop or you can utilize our curbside pickup by ordering items over the phone.
If my dog has special needs, how do I submit them when I schedule an online appointment??
For all special requests or special needs, we highly recommend calling your local Healthy Spot to schedule your dog’s appointment. This ensures all safeguards, notes and requests can be properly accommodated and notated. As an alternative, you may leave notes and comments for the groomer and bather when booking your appointment online.
Do you groom cats?
Unfortunately, we do not groom cats. We only offer dog grooming.