GENERAL PROGRAM QUESTIONS:

What is MIND BODY BOWL Benefits?

MIND BODY BOWL Benefits is Healthy Spot’s loyalty program. It’s free to join and you’ll earn points for every in-store and online purchase that can be redeemed for rewards. Plus, you’ll have access to exclusive offers and gifts throughout the year. You can sign up here.

Who is eligible to join MIND BODY BOWL Benefits?

All pet parents (and of course, other fur-iends and family members) over the age of 18, living in the contiguous United States (including Alaska and Hawaii) can join the program. Only one parent per household can have an account.

What information do I need to give to join MIND BODY BOWL Benefits?

Just the essentials:

- First name + last name 
- Phone number 
- Email address 
- Account password

That’s it!

SIGN UP QUESTIONS:

How do I sign up for MIND BODY BOWL Benefits?

Signing up is easy!

- Head to healthyspot.com/account/register, create your account and click “Yes! I’d like to join MIND BODY BOWL Benefits for free and earn points on my purchases!" You can also head to any HS store and a retail team member can sign you up at checkout.

- You’ll receive an email to confirm your account. Click the link in this email to activate your account. Points cannot be earned until your account is activated.

Do I need an account on healthyspot.com in order to sign up for MIND BODY BOWL Benefits?

By signing up for MIND BODY BOWL Benefits, you will automatically have an account on healthyspot.com.

What are the terms of the additional 100 points offer?

This is a limited time offer (available until November 30, 2020) to anyone signing up for MIND BODY BOWL Benefits. New signups must verify (via email) and set up their MIND BODY BOWL Benefits account online within 24 hours of making their purchase to receive the 100 points. Points can take up to 24 hours to show up.

How will my personal information be used?

We will never sell or misuse your information! Opting-in to our marketing, means you will receive emails about promotions, events and informative articles on how to keep your pet healthy and happy. Visit our Privacy Policy here for more info.

Does creating a MIND BODY BOWL Benefits account automatically opt me in to receive marketing emails?

When signing up for a MIND BODY BOWL Benefits account in store, you can choose to opt-in or opt-out to marketing emails. By opting in, you will be the first to know about our promotions and events. On the fence about marketing? Rest assured; you can opt out of marketing emails at any time with a simple click by selecting the “unsubscribe” link at the bottom of any marketing email.

POINTS QUESTIONS

Do points expire?

Points expire if you haven’t made a purchase (in-store or online) in the last 12 months.

How often can I earn points for activities?

Every month, new and fun ways to earn points will be posted to your Earn Points page online.

Can I transfer points or rewards to another member?

Unfortunately, points and rewards are non-transferable - so be sure to encourage your friends and family to register for their own MIND BODY BOWL Benefits account to earn points too.

Do I have to be logged in to my healthyspot.com to receive points for my online purchases?

Yes, you will need to be logged into your healthyspot.com account to receive points for your online purchases.

How are points on discounted items determined? Are they based on the original sell price or the discounted price?

They are based on the discounted price.

Help, I don’t see the correct number of points on my account!

Points may take up to 24 hours to post to your MIND BODY BOWL Benefits account. If your points do not appear after 24 hours you can:

- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com

Do I earn points if I purchase with a gift card?

Only purchases paid by credit card or cash are eligible for points.

Can I get points for past purchases?

Unfortunately, points can only be issued for purchases made once you have setup your MIND BODY BOWL Benefits account.

What items do not qualify for points?

Sales tax, shipping fees, tips and purchases made with a Healthy Spot gift card do not qualify for points. Third party purchases via Instacart, DoorDash, Amazon etc. do not qualify for points either.

How can I view my redeemable points balance?

It’s simple! Head to this page and your points balance will appear at the top of your screen on your MIND BODY BOWL Benefits Dashboard.

REWARDS QUESTIONS

How do I earn rewards?

Watch your point balance soar as you shop online, in-store and complete activities on your Earn Points page. You’ll earn 5 points for every $1 spent! Visit your Rewards page and use your points to redeem the reward of your choice.

How do I redeem points for rewards?

Simply visit your Rewards page and click on the online or in store reward you wish to redeem! A box will pop up to confirm your selection. Once confirmed, your reward will be emailed to you as a coupon code to present at checkout. Note: All emailed coupon codes must be used within 30 days!

Can I combine rewards with other offers?

Reward coupons cannot be combined or added on top of other discounts or offers. Online orders can only accept one coupon code per order. Rewards coupons cannot be combined with Subscribe & Save online orders.

Can I use my reward coupon online or in store?

Visit your Rewards page and you’ll find separate categories for online or in-store. Be sure to select a reward based on where you’d like to redeem it!

Is there a limit to how many times you can redeem the same reward?

Each reward does have a limit on the number of times you can redeem per week or per month. Once you select the reward you wish to redeem, a note will appear on the Rewards page when you can redeem that reward again.

How often will new and different rewards be available?

The Rewards page can update at any time!

Do reward coupons expire?

Yes, every reward coupon expires 30 days from the day it is emailed out.

What if I redeem a reward that my pet doesn’t like?

If your pet does not like the reward, please share your feedback:

- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com

What if I accidentally redeemed my points for the wrong reward?

- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com

Will I pay for shipping when I redeem a reward on healthyspot.com?

Yes, rewards do not cover the cost of shipping on healthyspot.com. However, all purchases $50+ (pre-tax) qualify for free US ground shipping!

HEALTHY REWARDS CARRYOVER QUESTIONS

Healthy Rewards is the name of Healthy Spot’s previous loyalty program. This program ended July 31st, 2020. All points and rewards earned under this program have been carried over to MIND BODY BOWL Benefits for customers who opted into marketing prior to July 31st, 2020.

I was a member of the prior loyalty program, Healthy Rewards, where can I find my carryover points and rewards balance?

If you were a Healthy Rewards member and opted into marketing prior to July 31st, 2020—all point balances, frequent buyer spas and/or $5 dollar rewards earned will immediately be available once you have set up your MIND BODY BOWL Benefits account online. Carryover points will show in your total point balance, frequent buyer spas and $5 dollar rewards will be available to redeem on your Rewards page.

What if I don’t see the correct carryover points or rewards?

Please contact us in one of two ways:

- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com

Be sure to provide the email address associated with your Healthy Rewards account and we will work to resolve the issue! 

OTHER QUESTIONS

I still have a question about MIND BODY BOWL Benefits!

Send us your question:

- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com