GENERAL PROGRAM QUESTIONS:
What is MIND BODY BOWL Benefits?
MIND BODY BOWL Benefits is Healthy Spot’s loyalty program. It’s free to join and you’ll earn points for every in-store and online purchase that can be redeemed for rewards. Plus, you’ll have access to exclusive offers and gifts throughout the year. You can sign up here.
Who is eligible to join MIND BODY BOWL Benefits?
All pet parents (and of course, other fur-iends and family members) over the age of 18, living in the contiguous United States (including Alaska and Hawaii) can join the program. Only one parent per household can have an account.
What information do I need to give to join MIND BODY BOWL Benefits?
Just the essentials:
- First name + last name
- Phone number
- Email address
- Account password
That’s it!
What are the terms of the New Member Sign-Up 15% off coupon?
New members with a valid online account will receive an email with a 15% off coupon code valid for 30 days following the issue date at any Healthy Spot location or on healthyspot.com. This discount is not valid on gift cards or shipping. This offer cannot be combined with any other coupons, promo codes, subscription orders or daycare membership. Limit one promo code per online order. By signing up for MIND BODY BOWL Benefits, you are agreeing to our Terms of Service. Reward valid for the MIND BODY BOWL Benefits member account holder and is nontransferable.
How do I earn double points on food purchases?
Double points on food, or 10 points earned for every dollar spent, is automatic and no additional steps are necessary! You will receive double points on any dog or cat food items purchased in store or online.
SIGN UP QUESTIONS:
How do I sign up for MIND BODY BOWL Benefits?
Signing up is easy!
- Head to healthyspot.com/account/register, create your account and ensure that you click “Yes! I’d like to join MIND BODY BOWL Benefits for free and earn points on my purchases!" You can also head to any HS store and a retail team member can sign you up at checkout.
- You’ll receive an email to confirm your account. Click the link in this email to activate your account. Points cannot be earned until your account is activated.
Do I need an account on healthyspot.com in order to sign up for MIND BODY BOWL Benefits?
By signing up for MIND BODY BOWL Benefits, you will automatically have an account on healthyspot.com.
How will my personal information be used?
We will never sell or misuse your information! Opting-in to our marketing, means you will receive emails about promotions, events and informative articles on how to keep your pet healthy and happy. Visit our Privacy Policy here for more info.
Does creating a MIND BODY BOWL Benefits account automatically opt me in to receive marketing emails?
When signing up for a MIND BODY BOWL Benefits account in store, you can choose to opt-in or opt-out to marketing emails. By opting in, you will be the first to know about our promotions and events. On the fence about marketing? Rest assured; you can opt out of marketing emails at any time with a simple click by selecting the “unsubscribe” link at the bottom of any marketing email.
POINTS QUESTIONS
Do points expire?
Points expire if you haven’t made a purchase (in store or online) in the last 12 months.
How often can I earn points for activities?
New and fun ways to earn points will be posted to your Earn Points page online or earn points by attending our events.
Can I transfer points or rewards to another member?
Unfortunately, points and rewards are non-transferable - so be sure to encourage your friends and family to register for their own MIND BODY BOWL Benefits account to earn points too.
Do I have to be logged in to my healthyspot.com to receive points for my online purchases?
Yes, you will need to be logged into your healthyspot.com account to receive points for your online purchases.
How are points on discounted items determined? Are they based on the original sell price or the discounted price?
They are based on the discounted price.
Help, I don’t see the correct number of points on my account!
Points may take up to 24 hours to post to your MIND BODY BOWL Benefits account. If your points do not appear after 24 hours you can:
- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com
Do I earn points if I purchase with a gift card?
Only purchases paid by credit card or cash are eligible for points.
Can I get points for past purchases?
Unfortunately, points can only be issued for purchases made once you have setup your MIND BODY BOWL Benefits account.
How do I earn points for events?
Within 24 hours of the completion of the event, the email address associated with the Eventbrite ticket purchase will receive an email with a redemption code. Log into your MIND BODY BOWL Benefits account, navigate to the Earn Points page and click on the Event Attendance box. Type in the redemption code from the email and the points will be automatically added to your account and reflected in the Activity History in the Dashboard.
What items do not qualify for points?
Sales tax, shipping fees, tips, Tully's Training group classes, K9 Grillz services and purchases made with a Healthy Spot gift card do not qualify for points. Third party purchases via Instacart do not qualify for points either.
How can I view my redeemable points balance?
It’s simple! Head to this page and your points balance will appear at the top of your screen on your MIND BODY BOWL Benefits Dashboard.
REWARDS QUESTIONS
How do I earn rewards?
Watch your point balance soar as you shop online, in-store and complete activities on your Earn Points page. You’ll earn 5 points for every $1 spent! Visit your Rewards page and use your points to redeem the reward of your choice.
How do I redeem points for rewards?
Simply visit your Rewards page and click on the reward you wish to redeem! A box will pop up to confirm your selection. Once confirmed, your reward will be emailed to you as a coupon code to present at checkout. Note: All emailed coupon codes must be used within 30 days!
Can I combine rewards with other offers?
Reward coupons cannot be combined or added on top of other discounts or offers. Online orders can only accept one coupon code per order. Rewards coupons cannot be combined with Subscribe & Save online orders.
Can I use my reward coupon online or in store?
Yes! Rewards are limited to one use on a single in-store transaction or online transaction.
Is there a limit to how many times you can redeem the same reward?
Each reward can be redeemed up to two times per calendar day. Members can redeem as many rewards as they want per transaction, however no two rewards can be the same.
How often will new and different rewards be available?
The Rewards page can update at any time!
Do reward coupons expire?
Yes, every reward coupon expires 30 days from the day it is emailed out.
What if I redeem a reward that my pet doesn’t like?
If your pet does not like the reward, please share your feedback:
- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com
What if I accidentally redeemed my points for the wrong reward?
- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com
Will I pay for shipping when I redeem a reward on healthyspot.com?
Yes, rewards do not cover the cost of shipping on healthyspot.com. However, all purchases $50+ (pre-tax) qualify for free US ground shipping!
What happens if I use my reward on a product that I return?
Rewards cannot be exchanged or returned for points, another product or a monetary refund. If you return the product that was discounted with a reward, you will only be refunded the price you paid for the product.
Can I redeem all of my points at one time for a single reward that is of higher value than any of the rewards available in my Dashboard?
Points can only be redeemed in increments that correspond with the reward options listed on the "Rewards" page of your MIND BODY BOWL Benefits member account
Can a Reward be reused?
No, MIND BODY BOWL Benefits rewards are valid for one use only.
REFER A FUR-IEND PROGRAM QUESTIONS
What is the Refer a Fur-iend program?
The Refer a Fur-iend program allows you and a fur-iend to receive 1,000 bonus points to redeem for a $10 reward. To participate, head over to the Earn Points page, grab your referral link and send it to your fur-iends so they can sign up to be a member! Your fur-iends will need to create a password protected online account after clicking the referral link. After they make their first $50 purchase online as a member, the bonus points will appear in your Member Dashboard. Please allow up to 48 hours for the bonus points to show up in your account after your fur-iend makes a qualifying purchase. Note that $50 online purchase minimum is pre-tax and does not include shipping.
Who can be a Referred Fur-iend?
Anyone over the age of 18, living in the contiguous United States (including Alaska and Hawaii), can be referred provided they are not already a MIND BODY BOWL Benefits member!
Where can I see that I earned my Refer a Fur-iend points?
After your fur-iend makes a $50 pre-tax qualifying online purchase as a new member, within 48 hours you will both see your +1,000 points show up in the "Activity History" section on your Dashboard. In your "Activity History" it will show up as "Your Fur-iend Purchased" with the +1,000 points. These points can then be redeemed for a $10 reward on the Rewards page.
Why haven't I seen my Refer A Fur-iend bonus points?
It can take up to 48 hours for your +1,000 points to show up in your account after your friend has made a qualifying purchase. The points will show up on your Member Dashboard under Activity History, and will show the date the points were applied next to "Thanks for joining via your friend's referral!" If you are still not seeing the points after this time, please email help@healthyspot.com with your email address and the email address of your fur-iend so that we can investigate what happened.
DAYCARE PACK MEMBERSHIP QUESTIONS:
How do I receive my monthly retail and grooming rewards?
In order to receive your monthly grooming and retail rewards, you must be a member of our loyalty program, MIND BODY BOWL Benefits. To join for free, customers can create an online account at healthyspot.com and ensure that they check the box at registration to join the program. For all active accounts, within 24 hours of your recurring charge, you will receive two separate emails with your single-use reward code. If you do not receive your codes within 24 hours of creating your account and making a payment, email help@healthyspot.com.
What are the terms of the Pack Membership Retail Rewards?
Your monthly retail reward expires 30 days after receiving the retail reward email. Limit one use per member. Reward not valid on past purchases, services, gift cards, shipping or subscription orders. Reward only valid for the MIND BODY BOWL Benefits member account holder and is nontransferable. Limit one promo code per order if used online at healthyspot.com.
What are the terms of the Pack Membership Grooming Rewards?
Your monthly grooming reward expires 30 days after receiving the grooming reward email, and your grooming appointment must be completed within these 30 days. Valid on full-service Signature or Standard Spas or haircuts only. Not valid on Seasonal Grooming Enhancement or a la carte services. Limit one use per member. Reward only valid for the MIND BODY BOWL Benefits member account holder and is nontransferable. Valid in store only.
OTHER QUESTIONS
I still have a question about MIND BODY BOWL Benefits!
Send us your question:
- Visit the Contact Us page at the bottom of healthyspot.com, then select MIND BODY BOWL Benefits Inquiry
- Or send an email directly to help@healthyspot.com
