Service Online Booking FAQ
How do I book an appointment online for grooming or daycare?
Please use the following directions:
- Navigate to the top right corner of healthyspot.com and click BOOK YOUR SERVICE.
- Click your preferred service and location from a list of available options.
- Choose from available timeslots to request for your service.
- Create your online account using the same phone number and email address you use in store with us.
- Your request is complete when you see the details of your pending appointment. After our salon or daycare reviews your request and determines that the appointment details are approved, you will receive an email confirmation for your pup’s appointment.
How do I know what grooming service to book for my dog?
Each service has an item description detailing what is included to help you choose the best option for your pup. Alternatively, you can email firstname.lastname@example.org or call your nearest Healthy Spot for more support.
How do I know when my appointment is confirmed?
When your appointment is confirmed, you’ll receive an email and/or text that will notify you. If we need to make changes to your requested appointment, someone will contact you directly.
Can I request a specific groomer?
Of course! A list of available team members is listed online when booking your appointment. Note that requested groomers may have limited availability, so you can press the “Show Next Available” button to check for the next time slot.
If you do not have a preference for who your groomer or bather is, you can select “Anyone” and you’ll see the next available dates and times.
What if I don’t see the groomer I want to book my appointment with?
Please call the store you are trying to book with to check on availability for you. Team members may be limited their online booking availability or may have transferred to a different Healthy Spot salon.
How will my information be used?
I already have a store and/or online account. Why do I need to create another account?
Our services appointments are powered by a unique booking platform. We are actively working on creating a single sign-on option to link all accounts together, but for now, you’ll need to create a separate account to book online. Please use the same email address and phone number that you use in store and online.
Do I pay for my appointment online?
We do not accept payment via our online booking portal. All payments are processed in store after you pick up your dog.
How far out can I book an online appointment?
You can book an appointment up to 3 months in advance.
Can I book an online appointment for a same-day service?
We do not offer same-day online booking. Appointments must be booked online at least 24 hours in advance. If you would like a same-day appointment, please call your local Healthy Spot to speak with a team member.
Once I submit my appointment request, is it confirmed?
Not yet! Your appointment is not confirmed until you receive an email or text notifying you. All online appointments are booked as a pending appointment before they are confirmed by the our salon team members in store.
Can I reschedule my appointment or choose a different location?
Yes, you may go to your online booking account and cancel your original appointment. You will then need to select the different location and re-book. Alternatively, you can call the store and we are happy to assist you!
How do I cancel my appointment? Will I get charged?
To cancel an appointment, go to your online booking account and use the drop down located under your profile name and select “My Bookings.” Your appointment summary will display here. Select the “View Details” button to open up the appointment details and then hit the “Cancel” button. We currently have a 24-hour cancellation minimum to ensure every customer can receive their preferred appointment. There is currently no charge to cancel.
What happens if I am late?
If you will be late to your appointment, please call the store to notify the team. Depending on the service and our availability, we may need to change your appointment time or day. We always do our best to accommodate and ensure all appointment can be kept, but this may not always be possible.
Can I book A La Carte services online?
A La Carte services are not available for online booking. Please call your local Healthy Spot to schedule an appointment.
Will I get reminded about my appointment?
Yes, you will receive a confirmation email and/or text 24 hours before your appointment.
What vaccinations are required for Grooming Salon and Daycare services?
Rabies, Bordatella, Parvo and Distemper are all required for both services.
Can I book an online appointment for more than one dog at a time?
Yes, but you will need to book each appointment separately.
What if I need help booking my appointment online?
Please email email@example.com or call your local Healthy Spot. Our online chat is available Monday through Friday from 9am to 5pm PST as well.
Do I have to book an online appointment for Small Dog Daycare or can I just show up?
To ensure that we have enough space to accommodate your pup, it is recommended that you book online ahead of time or call ahead. If you are new to our Small Dog Daycare, you must book a first-day orientation.
Who do I contact if I do not receive a confirmation email?
If you do not receive a confirmation email, please reach out to help@healthyspotcom or call the store you booked your appointment with.
How does curbside drop-off and pick-up work?
When you arrive at the store, call the store phone number and a team member will greet you outside to retrieve your dog. When you return to pick up your dog, please call the store again and let them know you are outside. If you have retail items you would like to shop for, you are welcome to come inside to shop or you can utilize our curbside pickup by ordering items over the phone.
If my dog has special needs, how do I submit them when I schedule an online appointment??
For all special requests or special needs, we highly recommend calling your local Healthy Spot to schedule your dog’s appointment. This ensures all safeguards, notes and requests can be properly accommodated and notated. As an alternative, you may leave notes and comments for the groomer and bather when booking your appointment online.
Do you groom cats?
Unfortunately, we do not groom cats. We only offer dog grooming.